Deposit

Tour booking: you are required to remit a deposit of at least 30% of the total tour price before the tour be processed.

Hotel reservations: in case your hotel reservation requires guarantee, you may opt to send a deposit as an alternative to furnishing your credit card details.

Payment

Payment can be made by the following accepted methods: Credit Card, Cash, Paypal, Wire Transfer, Telegraphic Transfer or combination. Except for cash payment, bank fee charge may apply (any bank charge must be borne by customers).

Online payment by credit card via Onepay system.

If you choose this option, we will create a secure link as the Invoice.

Offline payment by credit card - just fill in our form with all relevant information and send to us. We usually use this option as a way of warranty booking as we do not charge your credit card at the time you send us.

Paypal - very convenient for whom has Paypal account.

Payment by bank transfer - this is the safest way and save bank fee too.

Voucher

Vouchers will be issued to you after we receive your confirmation and/or your deposit/payment.

Cancellation

In the event of cancellation, Vietnamstay.Com will not impose any charges, as we strive to provide the best service and experience to our customers. However, if hotels or transportation contractors apply charges for cancellation, you will have to pay those charges that apply. Cancellation policies vary, depending upon the type of service, the time of year, and the reason for cancellation. We will pass on to you all details of any cancellation policy with our reply upon demand.

Claim

Cancellations and amendments for unused services that not fall to the policy of cancellation above are refundable.
All claims must be made in writing only and must be received by Aurora Travel no later than15 days as of the last day of the trip.

Refunds

Refunds, and their method will be effected as agreed between you and Vietnamstay.Com for unused services, and timely cancellations. Again, we will not charge you any amount for our work, however bank fees, if applicable, will be for your account.

Responsibility & Liability

Aurora Travel shall not be held responsible for the loss of property or additional expenses sustained by customers due to unforeseen disasters such as earthquake, flood, typhoon, fire, disease, adverse weather, etc. or the act of governments or other authorities such as war, strikes, political chaos, riots, quarantine, customs regulations, delays or changes in itineraries or schedules by those out of our control.
In addition, Aurora Travel will not be responsible for any injury, loss, death, delay or damage to personal property that is not related to our services such as airlines delay. Aurora Travel’s maximum liability, for any reason, will be limited to the amount paid to us for the requested services.
Aurora Travel will not be held responsible for loss, death, physical harm caused to or any expenses incurred by passengers if they deviate from our original tour itinerary or group.

Site accuracy

All efforts have been made to ensure the accuracy of descriptions and information contained on our website. However, occasionally circumstances may subsequently change and in the event of any significant or long-term changes, you will be informed of these at the time of booking or as soon as reasonably possible if there is time before your departure.