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VOICE OF VIETNAMSTAY.COM'S CUSTOMERS

2008

 

Testimonials

 

Dear Ms Huyen,

Our group are all safely back in Australia and I am sure that we all wish we were still in Vietnam.

Thank you so much for your wonderful organisation for our group - there was not a glitch in the arrangements and we all loved every minute.

The Metropole was a very good choice for a group, the Ginger Boat was sensational and the Zephyr while not quite as homely as the Metropole was well located in Hanoi.

Thank you for your patience with helping us to arrange our schedule. We hope to have the chance to visit Vietnam again in the future and would certainly employ the services of Aurora Travel to do so.

Kindest Regards

Lindy and Ben

Visited Vietnam in Jun 2008 from Australia

Dear Ms Thuy Hai,

We are now back in the Philippines, and it is with nostalgia whenever we look back to our short trip to Saigon. It was a very relaxing and informative tour for us. Honestly, we were quite surprised by the smoothness of the trip, we never imagined that, seeing that it was all arranged through series of emails only. We're truly glad that we were directed to your website when I was browsing the net.

The tour was very informative, from the Cu Chi Tunnel, War Museum, Reunification Palace down to the Mekong Delta. Our stay in the Grand Hotel was also satisfying, as the staff were all courteous and friendly. But the one person who made the trip all the more worthwhile is Mr Hiep. He is just like a fountain of information on Vietnam's history, it was quite amazing! Although we couldn't keep track of every morsel of information he hands out, it was enjoyable just listening to him spew forth all those data . It gave us a somewhat deeper understanding of what happened in Vietnam during its tumultuous past.

He also taught us one life-saving skill needed to survive in Saigon: how to cross the streets! Hahaha (the motorcycles seemed to appear out of nowhere!)

We would also want to thank our courteous drivers, Mr Vin and Mr Tien (I hope I got their names right).

When we saw the pictures in the War Museum, I, for one, was deeply affected. I never imagined the hardships that your people went through. It was deeply moving, to the point that I have to take a break in between to collect myself, lest I embarass myself there by crying.

Anyway, needless to say, it was quite a memorable trip. We hope to be back soon to explore the other places in Vietnam. I have recommended your services to some of my friends, hopefully, some of them might just make it there.

Again, thank you!

Be well always!
Roliza Parenia
rol_patenia@yahoo.com

Visited Vietnam in Apr 2008 from Philippines

 

Dear Mr Tuyen,

I just thought that I should write to say a big thank you to you, your company, and our amazing guides for showing us such great time in Vietnam and Cambodia.

I am sorry I haven't written sooner, adapting to life back at work after such a great adventure has been far harder than I imagined. The two weeks we spent in Vietnam and the few days in Cambodia will life on a long time in our memories. You organised a smooth flowing tour and your choice of guides was perfect. We learnt a lot about the country and its peoples through the insight of Mr Pham Trung Dzung (North), Truong Thi Duyen (middle), and Thay (south). Please could you send the guides our warmest thank yous.

We will definitely be recommending you your company and guides to our friends and hope to be back again soon.

Kind regards
Peter and Saskia Duncan
psduncan@googlemail.com
Visited Vietnam in Apr 2008 from America

 

Dear Ms Nga Nguyen and all at Aurora Travel,

Many thanks for all your help with booking our wonderful holiday to Vietnam. We have the most fantastic time and loved every minute of our holiday. We would love to come back soon, as we all think Vietnam is such an interesting country and there is so much more to see and do that we did not even cover.

Everyone we met was just lovely and so helpful. All the arrangements you booked from the hotels, tours and guides etc was just perfect. It is hard to say which was the best part of the holiday, we enjoyed Hanoi & Halong Bay very much as well as Hue which was fascinating and Mr Hoa was a terrific guide so knowledgeable about all the Vietnamese history we found his tour very enlightening. We also loved Hoi an and the beach was terrific for swimming which we love to do. Ho Chi Minh is a bustling city and we got the hang of crossing the roads eventually ! what an experience.

If we do visit Vietnam again we will certainly use your services and am happy to recommend you company to anyone.

All the best and many thanks again,
Melissa Smith & family
melissa@davidsmith.com.au
Visited Vietnam in Apr 2008 from America


 

Hello Ms Ton

We just wanted to tell you how much we enjoyed our visit to Vietnam and what a great job you did with the Oscar and with our guide Nguyen Van Khoa. He was so nice and fun and very informative. We really enjoyed her. The tour to the Delta was also great as was that lunch when we stopped on the boat and so was the one at the welcome center. All in all it was a really good time.

We will recommend you if we have any friends heading to Vietnam. If you need any referral you are welcome to give someone my email.

Thanks again

Carolyn Henry
chenry9@carolina.rr.com
Visited Vietnam in Apr 2008 from America

 

Dear Le Thanh Huyen/Ms

What a fantastic holiday! Everything went so smoothly and the guides were great. The lunches were way above our expectations. We didn't realise that it would be a real taste sensation of Vietnam! We expected simple light lunches, and were surprised at the variety offered to us.

Your country was such a beautiful , interesting place to visit. At all time we felt safe, both with the drivers and walking by ourselves around the cities and villages. Thank you.

Kindest regards, and fondest memories.

Lynne and Peter McMahon
mcmahon@exemail.com.au
Visited Vietnam in Apr 2008 from Australia

 

Dear Ms. Huyen
My husband and I booked a tour of Vietnam with you in March and I wanted to let you know how wonderful it was! Everything about the tour surpassed our expectations! Our tour guides and drivers were fantastic. We especially enjoyed being with Ha in Hanoi, who met us at the airport on our return from HoChiMinh City even though he had another tour group at the time..it meant alot to us to see his familiar face.Than, in Hue, was also a wonderful guide...When he sang to us about his city Hue, we knew he loved it there...and so did we! Our guides all knew the history of Vietnam so well, and were able to answer all our questions (and we had alot of questions!)
Thank you for modifying our tour to include the extras i.e. going to Mui Ne and also the Perfume Pagoda...both excursions we enjoyed SO much!
We loved Vietnam and are being ambassators for your country telling everyone we know about it and encouraging our friends to go and to use Aurora Travel when they do!
The hotels were just great..we enjoyed all our accomodations..Bill left his eyepod in the computer room of the Anise Hotel and when he called to see if it was there the hotel employee said a cleaning person had found it and turned it in and Bill received it this week! That sure said alot about the honest people who work there.
Thank you for planning such a wonderful trip for us! We will DEFINITELY book with Aurora Travel again.
Sincerely,
William(Bill) and Carroll Castle
wcastle@sympatico.ca
Visited Vietnam in Mar-Apr 2008 from Canada

 

Hello Ms Ton Binh

I am writing to thankyou and VietnamStay for helping us plan advise and book our 3 week holiday in Vietnam during March and April. We booked the entire content of our stay through you over the internet using your website and email. This included all internal flights, hotel transfers an hotel bookings and tours to the Mekong Delta, Sapa and Halong Bay.

I must say at the outset that our group of four had a marvellous holiday in your country. The service provided by your company was first class. All travel arrangements went smoothly and your responsiveness to our request for a change of late change in hotels in Hanoi (in order to experience a different part of Hanoi City) was handled very efficiently by you. Being able to pay on arrival in Ho Chi Min and then being able to pay for further services at your office in Hanoi was very convenient.

Highlights of our trip include the trip to Sapa on the Victoria train where our guide Ha took us on fabulous walks and took great care making sure our interest was met with his in depth knowledge of the area. Our Guide Zoom Zoom (at least that is what we called him) was a wonderful guide on our Halong Bay trip. He was very knowledgeable and took us on great kayak excursions over the 3 days. The Dolphin Junk was very comfortable and the food was fantastic.

Both Ha and Zoom Zoom were keen to make our visit very enjoyable and worked hard to make sure the needs of our group were catered for.

I cannot speak highly enough of how our holiday was such a wonderful adventure of history, beautiful landscapes and very friendly helpful local people.

Our trouble free holiday was due largely to your helpfulness Ms Ton Binh and the professional services provided by VietnamStay. I would not hesitate to recommend you to our friends.

Henrietta Bertram
barry.bertram@bigpond.com
Visited Vietnam in Mar-Apr 2008 from Australia


 

Dear Ms Giang

So we are finally home, true but sad. We have enjoyed our stay very, very much and what also should be mentioned is your arrangement, support and interest in our well-being, it has been fantastic. None of our hotels or other arrangements has been of disappointment; on the contrary they have fulfilled all our expectations.

I’ll gladly pass this information to our friends and relatives for their future need. We are already now planning for a return trip and I therefore wonder if you have any possibilities to check and arrange international flights?

The international flights are the most expensive thing in our budget and if we could “Shrunk” that expense it would make the whole thing easier. Vietnam Airlines maybe?

Once again, many thanks for all your help!

The Persson family, Sweden
jorgenpersson@glocalnet.net
Visited Vietnam in Mar-Apr 2008 from Sweden

 

Dear Ms Thuy Hai

Thank you for making my short trip to Vietnam a most memorable one. I truly did enjoy every single part of my stay.

I look forward to returning next year to Vietnam with my family and will be surely be using your company's services as I found them to be exceptional.

I wish you well and once again thank you

Michelle Thorburn
jms2205@iprimus.com.au
Visited Vietnam in Mar 2008 from Australia


 

Dear Ms. Giang,

I would like to give some feedback regarding our Vietnam Stay in January/February 2008 for the Vietnamstay.com website.

Vietnam is a wonderful country and we will return many times! It is even more breathtaking that what you can see in the movies! It is super friendly and we felt very welcome everywhere.

Interncontiental Hotel Westlake in Hanoi is well work every USD, it is an amazing hotel!

We travelled from london to Hanoi, stayed there for a few days and then down to Quy Nhon. The difference in the landscape is amazing but the landscape is captivating. Quy Nhon is a wonderful place and we stayed at the Life Resort and this is pure bliss for stressed Londoners! The spa is gorgeous, the food lovely and the staff just great.

During our travel we booked parts through Aurora Travel in Hanoi who was a helpful, friendly and very professional service. Everything worked like clockwork and it made the journey so much easier.

It is hard to get better service anywhere! Communication was perfect and no efforts spared to help find all the best possible options. Their network is extensive and I would recommend them to anyone who is planning to go to Vietnam!

We can't wait to plan our next trip to Vietnam and see more of your beautiful country!

Petra & Mike Hallstrom
petra.hallstrom@gmail.com
Visited Vietnam in Feb 2008 from England

 

 

Hi Pham

Just wanted to send you a quick email to say thanks very much for an excellent trip. We certainly appreciate all the work you put into customising our requests and organising the schedule. The hotels were all very good, especially the Morin in Hue & the Sofitel Metropole in Ha Noi.

We would also appreciate it if you could pass on our thanks to all the guides & drivers, all of which were excellent & very knowledgeable of their areas.

The trip was informative and a good introduction to the South East Asia region, of particular note were the floating markets in Can Tho, the Imperial Palace at Hue and of course the Angkor complex at Siem Reap.

We have already passed on your details to a number of friends who have expressed an interest in visiting, so hopefully at least some of them will actually make the trip.

Thanks again

Mark & Sara Cole
Visited Vietnam in Mar 2008 from England


 

Hi Giang,

You may consider us very satisfied customers!

Long was excellent. He was always right on time (or early), communicated well, made sure we were OK along the way, and represented your company and your country really well.

Each of the drivers did an excellent job.

The Majestic Salute staff was very good. The suite we had the last night was really nice. Had it been available for all the nights, I would have gladly paid more to have the larger, nicer room.

Thanks again for the excellent job you did and for the consistently fast answers to my emails. Feel free to give my email address to anyone seeking a reference.

Richard Hudson
Fayetteville, Arkansas, USA
Visited Vietnam in Mar 2008 from America


 

Hola Gloria,

Gracias por tu correo y por tu cálida acogida. Ha sido un placer conocerte.

En cuanto al grado de satisfacción, voy a puntuar de 1(muy deficiente) a 5 (excelente):

-Gestión de Aurora Travel (Gloria): 5
-Inforamación facilitada por Aurora Travel sobre Vietnam: 4 (bueno, aunque había alguna incorrección sin importancia).
-Hotel Majestic: 4
-Servico de recogida de taxi en el aeropuerto: 5
-Servicio de traslado y recogida a Halong Bay por coche particular: 5
-Jasmine Cruise: 5 (sólo tiene un defecto y se lo dijimos en la encuesta que nos pasaron y es que toda la información y actividades en el crucero lo hacen en inglés hablado. No saben otros idiomas extranjeros. Si al menos dieran la información escrita, se enetenderíua todo mejor, ya que hay gente que no habla inglés pero si lee).

Saludos.

José María Osca
Españoles Visitados Vietnam en marzo 2008

 

Hi Jody,

Firstly I would like to thank you very much for all of your help with my accommodation and travel, I have just returned home from Vietnam and we all had a Great time in your country.

You should feel very proud of your country as it is one of the most beautiful countries I have visited. We were lucky to do 2 tours with your company and found both guides (Tom & Ha) great guys & very informative, please find attached a photo of Ha who took us down to Ha Long bay.

Please pass on this photo as Ha was going to give me his email address, if he wishes to write please give him my email address.

Again many thanks for all of your help & best wishes for the future.

Bob McKeon
Newsagency Sales Executive
nunu03@gmail.com 

Visited Vietnam in Feb 2008 from Germany

 

Dear Ms. Thuy Hai,


Now we are back in Sweden again and it´s cold outside. I would like to THANK YOU very much for everything you have done for all of us. We are so grateful !!!

Also a big Thanks to our super guide Mr. Hiep, he was great. If any of our friend or someone else we know would go to Vietnam I will recommend you and your travel agency. (You are fanstastic!!)

Best regards and a big hug to you from all of us !!!!

Gunilla Lundgren
gunilla-lundgren@telia.com

Visited Vietnam in Feb 2008 from Sweden


 

Hola Gloria,

Te escribo para darte las gracias por las molestias y los detalles que sabemos que has tenido con nosotros, quiero decirte que recomendaremos tu agencia a la gente que quiera visitar Vietnam.

Te mando nuestra impresión de Vietnam, así como los sitios que mas nos han gustado y una valuación del tour de tu agencia que creo que os puede interesar.

Te mando también algunas fotitos de Vietnam, hay fotos de los guias, si quieres mandárselas seguro que les gustara, y si os gusta la fotografía meteros en esta pag. web http://club.telepolis.com/calatea  se la cree a mi marido, podréis ver fotos de otros países en los que hemos estado y algunos sitios de España para que así conozcáis un poco también nuestro país, en la web metí fotos de Vietnam aunque hay algunas muy buenas de gente vietnamita que no quise meterlas, pues no creo que les gustara verlas colgadas en la web, me las quedare para uso personal.

Impresión de Vietnam: Es un país con zonas muy bonitas, pero nos a quedado la sensación de que la gente se mueve mucho por el dinero con el turismo.

Lo que mas nos gusto: Los mercados flotantes (delta del mekong), ruinas de My son "dinastía cham" (hoian), Montañas de mármol presentación de los cinco elementos básicos fuego,agua, madera, oro (Da Nang), de la ciudad purpura perdida ((hue) destaco la tumba rey jade (Khai Dinh), rió Ttan Coc, Sapa hubiera estado unos días mas me encanto la aldea de Cat Cat, (en sapa vimos una etnia que no estaba en el itinerario pues estaba lleno de barro vimos una de las siguientes si pudieras preguntar al guia cual para ponerle el nombre a las fotos te lo agradecería), bahía de Halong (Hanoi) muy bonita pero el barco solo se adentro una hora a pesar de que pasamos la noche en el junco me hubiera gustado estar dos días mas para adentrarme mas en la bahía la comida nos gusto tenia buena calidad y el servicio de los camareros excelente.

Me encanto ver Ho chi minh y el lago de la espada (Hanoi) en el tet estaban preciosos y pasear a partir de las 00:00 en Hoi An después de los fuegos artificiales por las calles viendo todas las casas abiertas con los altares, ese olor a incienso que en esos días estaba por todo vietnam, y la gente quemando en vol ropa y dinero de papel para sus familiares fallecidos... fue toda una experiencia vivir el Tet (aunque casi me quede sin verlo pues levante de la cama a Joaquín que ya estaba acostado, ese día creo que tenia algo de fiebre y en cuanto llegamos al hotel después de cenar se acostó).

Tour Aurora: Los hoteles en general bien excepto el primero que en la habitación no tenia ventada estaba tapiada, los mejores para nuestro gusto fue Thien Thai (hanoi) - Hoi an hotel (hoian) la habitación los muebles estaban muy viejos aunque bonita (el baño no nos gusto) el recinto del hotel con zonas verdes era muy bonito - Chau long new wing (Sapa) bonita habitacion y bonito hotel. Destacar de los hoteles del centro y norte que hace frió en las recepciones incluso en los restaurantes tampoco tiene puesto algo de calor nos sorprendió un poco este tema haciendo tanto frió ... aunque el de Sapa en la habitación tenia calor y te lo agradecemos pues sabemos que la mayoría a no ser que sean de 4 estrellas no tienen .. mas estando Joaquín constipado.

Los restaurantes En general bonitos y con buena calidad excepto en los que estuvimos con la ultima guia Sara que era mas normales y de peor calidad, a destacar Restaurante Kinh bac cool (ho chi minh) y restaurante Mekong rest stop (delta del mekon en Chau Thanh, tien giang). Hubo un restaurante de paso sencillo y muy vietnamita que nos gusto Hong ngoc (hanoi).

Guias muy agradables, a pesar del problema que tuvimos en las montañas de mármol y el primer guia que nos dejo un plano y nos explico como ir al mercado Ben thanh (visita que entraba dentro del tour, pero la verdad que sabemos movernos bastante bien por los sitios a donde vamos, y no era tampoco nada de los mas destacado), reconozco que el trato con nosotros fue excelente con todos los guias.

Bueno Gloria sin mas me despido, un fuerte abrazo

Lourdes Jimenez
lcalatea@yahoo.es
Españoles Visitados Vietnam en febrero 2008

 

To Mr. Pham and all the staff at Aurora Travel,

Thank you for a wonderful "Charming Indochina" tour. All the arrangements went perfectly. The guides and drivers were always prompt and very knowledgeable. We enjoyed getting to know each one a little, personally. The hotels were lovely, some even exceptional. All the activities planned for us were very interesting. We loved all the food, maybe a little too much because we managed to gain some weight. Ho Chi Minh City was decorated spectacularly for Tet and we were lucky to see the special concert on the giant stage beside the Opera House.

Most of all, though, we loved Vietnam and its people.

Gary and Marilyn Sutherland
Vancouver, Canada
gsutherl@shaw.ca

Visited Vietnam in Feb 2008 from Canada


 

Dear Ms Thuy Trang,

Now that we are back in England, I just wanted to let you know that all the arrangements you made for us went well. All the flights were on time save our last one Hanoi to Hong Kong which was 4 hours late. The hotels were excellent - especially in Hanoi, which was very well located. The visit to the Mekong was interesting with your excellent guide. So thank you very much for your very efficient service, which my wife and I really appreciated.

It was also good to meet you. We really enjoyed our visit to Vietnam. Sadly the weather in the north was cold and wet which rather spoiled our visit to Sapa but the train and the Victoria Hotel were excellent. My wife also enjoyed the shopping......

Thank you again for making our holiday in Vietnam such a success - we are very grateful

With best wishes,

Christopher Wolverson
RCWolverson@somerset.gov.uk

Visited Vietnam in Feb 2008 from England

 

 

Dear Mr. Pham Tuyen,

I would like to thank you for the tour that was very well organized and your team is very experienced.

Your country is so beautiful and has so many things to show.

We will recommend your company and your country to our friends.

In few years we will return in your country to see the places which we could not see due to the short period of time.

I wish you all the best and good luck.

Felicia and Lulian
felicia.bourceanu@unicredit.ro
Visited Vietnam in Jan 2008 from Rumani

 

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