Our prices are quoted in USD nett, and no commissions are offered. Hotel rates are quoted per room per night. Tour and other services are quoted on a per person basis. Single supplements will apply to individual travelers wishing to stay in a single room.
Policy for Children
Children under 18 years of age must be accompanied by an adult who is a parent or a legal guardian. In the absence of such persons, written permission from them is required.
Under 2 years – free of charge
From 3 to 12 years – 50% discount on overland service if sharing bed with parents, and 25% discount on air tickets, sharing room with parents with an extra bed
Above 12 years – adult prices
Reservations and Confirmation
All reservations must be made in writing via our official website or email addresses.
All reservation requests will be handled/replied to within 24 hours. We will inform you in case we are unable to process your requests by the specified time frame.
Unless otherwise indicated in a specific provision, in order to secure your bookings, you are required to pay a deposit of 30% before we process your booking. Additional deposits are required for certain services, or at certain peak dates. Vietnamstay staff will advise you of this at the time of processing your booking.
Payment can be made by the following accepted methods: Credit Card, Cash, PayPal, Wire Transfer, Telegraphic Transfer, or a combination. (Except for cash payments, bank charges may apply, and any bank charge must be borne by the customer.)
Online payment by credit card via OnePay System: If you choose this option, we will create a secure link as the Invoice.
Paypal: Very convenient for anyone who has a PayPal account.
Payment by bank transfer: This is the safest way, and you save on bank fees, too.
In case you wish to make amendments to your booking, no charge will be applied if the amendments are not close to the deadline for cancellation (see cancellation policy). When an amendment is made, the tour cost may change and the new price will apply.
Cancellation by Customers
In the event of cancellation, Vietnamstay will not impose any charges since we strive to provide the best service and experience to our customers. However, if hotels or transportation contractors apply charges for cancellation, you will have to pay those charges that apply. Cancellation policies vary depending upon the type of service, the time of year, and the reason for cancellation. We will pass on all details of any cancellation policy to you with our reply upon demand.
Amendments or Cancellation by us
In case of a force majeure event such as a flight delay, an act of God, or act of governments, we reserve the right to alter or cancel the confirmed trip.
Vietnamstay, using its best efforts, will seek the best solutions and arrange similar or alternative options. However, it is not easy to provide other services at the same price, so if the new cost is less than the prepaid one, we will refund the difference. Likewise, if the new cost is higher than the previously confirmed one, you will be required to pay the difference.
Claims and Refunds
Cancellations and amendments for unused services that do not fall under the cancellation policy above are refundable.
All claims must be made in writing only and must be received by Vietnamstay.travel no later than 15 days after the last day of the trip.
Refunds and their methods will be made as agreed upon between you and Vietnamstay.com for unused services and timely cancellations. Again, we will not charge you any amount for our work, however, bank fees if applicable, will be from your account.
Responsibilities & Liabilities
Vietnamstay shall not be held responsible for loss of property or any additional expenses incurred by customers due to unforeseen disasters such as an earthquake, flood, typhoon, fire, disease, adverse weather, etc., or an act of government(s) or other authorities such as war, strikes, political chaos, riots, quarantine, customs regulations, delays or changes in itineraries or schedules by those out of our control.
In addition, we will not be responsible for any injury, loss, death, delay, or damage to personal property that is not related to our services such as an airlines delay. Vietnamstay’s maximum liability, for any reason, will be limited to the amount paid to us for the requested services.
Vietnamstay will not be held responsible for the loss, death, physical harm caused to, or any expenses incurred by passengers if they deviate from our original tour itinerary or group.
Vietnamstay.travel strongly recommends that all travelers obtain travel and health insurance before taking any of our tours. Insurance is not included in our tour cost.
Guests with Disabilities/Special Diets
Guests with disabilities are welcomed at Vietnamstay. Any person requiring special services, assistance, equipment or accommodations must advise our staff at the time of reservation. The Company reserves the right to reject requested accommodations that are not readily achievable. Guests using wheelchairs must be accompanied by a companion.
If guests have special dietary needs, we must be advised at the time of booking or, at the latest, 3 days before departure. Every effort will be made to comply.
Travelers should understand that Vietnamstay may take photographs during tours for marketing and promotional purposes. Our guide will always ask your permission before taking your photo. However, we understand your right to privacy, so if you prefer not to have your photo taken, please let the guide know when he asks.
Vietnamstay commits to you that any of your personal information that we receive from you through the booking process will not be used for any other purpose than for travel services related to your trip to our destinations.
All efforts have been made to ensure the accuracy of descriptions and information contained on our website. However, circumstances may occasionally change, but you will be informed at the time of booking in the event of any significant or long-term changes, or as soon as reasonably possible if there is time before your departure.