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Services Include:
- Accommodation with daily breakfast as mention or similar
- Transfer services in a private air conditioned vehicle
- Entrance fees, other boat fees where applicable
- Meals as listed in the program B= Breakfast; L= Lunch & D = Dinner: pre-arranged at local restaurants based on local food with set menu.
- Tours with local English speaking guide (Other languages with supplemental charge)
- Boat trip as mentioned
Services Exclude:
- Dinks and other meals not clearly mentioned
- Surcharge for special request on food, and meals.
- Entrance fees, permits and guide service during free time.
- Insurance, gratuities and personal expenses
- Surcharge for public holidays (if any)
- Internal airfares in the tour (please refer to the supplement quotation)
- International airfare from/to Vietnam
- International airport departure tax
- Visa handling fee, visa stamp fee.
- Personal expenses such as Bar, telephone & Laundry bills
- All other service not stated in the program
IMPORTANT NOTES
1. Tourist visa
- Full passport information is required for ticketing & hotel check-in
- Please ensure that you have a valid passport with at least 06 months of validity and 03 empty pages from the entry date for all the countries on your trip.
- Make sure you have a visa/ or E-visa/ or “Visa on arrival approval letter” for the country you visit (Vietnam/Laos/Cambodia/Myanmar/Thailand) and verify that all information on the visa matches exactly with your passport before embarking on your trip. For Visa information details, click here
- The average time to obtain a visa to a country is approximately 7 to 10 working days. If you wish to benefit from the “Visa service” offered by Vietnamstay, and avoid the administrative procedures, this service is chargeable, and the deadline is approximately 10 – 15 working days, before the departure date.
2. Land transportation: Our price based on the group arrives at one time (on one flight). In case, clients arrive at different flight times, and need different airport transfers, the extra transfer will be charged. We apply the same for departure date.
3. Travel insurance: Our price of the tour is not included travel insurance. We highly recommend you purchase health/travel insurance for your trip to Asia.
4. Responsibility:
- Except in situations beyond human control, VietnamStay will be held responsible for any additional expense resulting from the change caused by us in itinerary, transportation, accommodation.
- However, VietnamStay cannot be held responsible for denied boarding, nor for additional costs occurred due to the situations beyond human control.
- The detailed program and schedule flights are subject to changes by airline without prior notice and in accordance with the weather conditions and daily operation of flights. Consequently, itinerary concerned might be adjusted. If this occurs, VietnamStay will endeavor to secure the alternative arrangements.
5. Vaccine
There is no compulsory to get any vaccine to visit our countries. But we encourage you to have popular Vaccine such as Diphtheria, Tetanus, Typhoid, Polio. You may consult your doctor before traveling.
HOW TO BOOK AND CONFIRM A TRIP
- No service secured at our proposal, services in destination (hotel, boat, flight, guide etc) are subject to availability.
- Please send booking order to VietnamStay as soon as you agree on our proposal to secure your trip arrangement. Similar alternative service to be suggested when your choice is unavailable at the time of booking.
FLIGHT DETAILS
- International flight details of arrival & departure are required for airport transfer arrangements
DEPOSIT & PAYMENT
- At least 30% deposit of the total tour cost to be deposited upon commitment of the tour.
- The outstanding amount to be paid prior to arrival date or at our office in Viet Nam on your arrival day.
CANCELLATION & AMENDMENT POLICY & CHARGES
In practice, VietnamStay always do the best to minimize cancelation penalty for our guests but we must abide by the cancelation policy of each service provider.
1. Low season (01 May – 30 Sep)
- More than 30 days prior to the guest’s arrival day: No charge
- From 21 to 30 days: 10%
- From 11 to 20 days: 30%
- From 10 to 03 days: 50%
- Within 02 days or no show: 100%
2. High season (01 Oct – 30 Apr)
- More than 30 days prior to the guest’s arrival day: No charge
- From 21 to 30 days: 20%
- From 11 to 20 days: 50%
- From 10 to 03 days: 70%
- Within 02 days or no show: 100%
Please be advised that during Peak Season (Christmas and New Year) and during Public Holidays, different cancellation policies may apply. The cancelation policy for such period will be informed to client(s) case by case.
3. Children policy (land service only)
- From 1- 4 yrs.: Free of charge if sharing existing bed with parents
- From 5 – 6 yrs.: Charge 50% of adult price if using extra bed/mattress in parents’ room
- From 7 – 11 yrs.: Charge 75% of adult price if using extra bed/mattress in parents’ room
- From 12 yrs. up: Pay as adult rate
Note: In case child under 12 yrs. using twin share room with an adult, please pay full fare.