SPECIFIC SERVICE INCLUSIVE:
- Accommodation with daily breakfast as mention or similar
- Transfer services in a private air conditioned vehicle
- Private cabin on shared junk in Halong Bay
- Private boat in Mekong Delta
- Entrance fees, other boat fees where applicable
- Meals as listed in the program B= Breakfast; L= Lunch & D = Dinner: pre-arranged at local restaurants based on local food with set menu.
- Tours with local English speaking guide on day with tours
- Visa handling fee
- Government taxes & service charges.
- Dinks and other meals not clearly mentioned
- Surcharge for special request on food, and meals.
- Entrance fees, permits and guide service during free time.
- Travel insurance, gratuities
- Surcharge for public holidays (if any)
- Internal airfares in the tour
- International airfare from/to Vietnam
- International airport departure tax
- Visa stamp fee.
- Personal expenses such as Bar, telephone & Laundry bills
- All other service not stated in the program
HOTEL CHECK IN & CHECK OUT TIME
Check in time : 13:00 or 14:00
Check out time : 11:00 or 12:00
Early check-in or late check-out time is subject to availability and with additional charge. Let us know beforehand check in & check out time you expect for proper arrangement.
NOTE ON TRANSPORTATION
Our price based on the group arrives at one time (one flight). In case, clients arrive on different flight times, and need different airport transfer, extra transfer will be charged. We apply the same for departure date.
Our price of the tour is not included travel insurance. We highly recommend you purchase health/travel insurance for your trip to Asia.
- Except in situations beyond human control, Vietnamstay will be held responsible for any additional expense resulting from the change caused by us in itinerary, transportation, accommodation.
- However, Vietnamstay cannot be held responsible for denied boarding, nor for additional costs occurred due to the situations beyond human control.
- The detailed program and schedule flights are subject to changes by airline without prior notice and in accordance with the weather conditions and daily operation of flights. Consequently, itinerary concerned might be adjusted. If this occurs, , Vietnamstay will endeavor to secure the alternative arrangements.
CHILDREN POLICY (land service only)
- Child from 1- 4 yrs: Free of charge if sharing bed with parents
- Child from 5 – 6 yrs: charge 30% of adult price if sharing existing bed(s) with parents
- Child from 5 – 6 yrs: charge 50% of adult price if using extra bed/mattress in parents’ room
- Child from 7 – 11 yrs: charge 75% of adult price if using extra bed/mattress in parents’ room
- Child from 12 yrs up: pay as adult rate
CANCELLATION & AMENDMENT POLICY & CHARGES
In practice, , Vietnamstay always do the best to minimize cancelation penalty for our guests but we must abide by the cancelation policy of each service provider.
01 May – 30 Sep High season
01 Oct – 30 Apr
More than 30 days prior to the guest’s arrival day No charge 10 %
From 21 to 30 days 10% 25%
From 10 to 20 day 25% 50%
From 05 to 10 days 50% 75%
From 03 to 05 days 75% 90%
Within 02 days or no show 100% 100%
- Please be advised that during Peak Season (Christmas and New Year) and during Public Holidays different cancellation policies may apply. The cancelation policy for such period will be informed to client(s) case by case.
Please make sure your passport has at least 6 months validity from the entry date. Also please check whether you need an entry visa to Asian countries (Vietnam/Lao/Cambodia/Myanmar/Thailand) before starting your trip. Please consult with us if you are not sure.
There is no compulsory to get any vaccine to visit our countries. But we encourage you to have popular Vaccine such as Diphtheria, Tetanus, Typhoid, Polio. You may consult your doctor before traveling.